1. OVERVIEW AND AGREEMENT SCOPE
This Event Organizer Agreement (“Agreement”) sets forth the terms and conditions under which an individual or entity (“Organizer” or “Customer”) may use Eventably, LLC (“Eventably,” “we,” “us,” or “our”) to create, manage, promote events, and facilitate ticket sales through our technology platform (the “Platform”).
By using the Platform to organize events, each Organizer agrees to be bound by this Agreement in addition to our Terms of Use, Privacy & Data Protection Policy, Acceptable Use & Content Policy, and other applicable policies. This Agreement supplements and does not replace the Terms of Use, which continue to apply to the Organizer’s use of the Platform.
2. EVENTABLY’S ROLE AS TECHNOLOGY PLATFORM
Eventably provides a technology platform that enables Organizers to create event listings, manage event information, and facilitate ticket sales through integrated payment processing. Eventably acts solely as a technology service provider and is not a co-host, producer, sponsor, promoter, or party to any contract between Organizers and event attendees (“Consumers”).
Each Organizer acknowledges and agrees that Eventably’s role is strictly limited to providing technological infrastructure and payment processing capabilities. We do not participate in the planning, execution, promotion, or delivery of any Organizer’s events. All responsibility for event organization, compliance, quality, safety, and delivery rests solely with the Organizer.
3. ORGANIZER RESPONSIBILITIES AND WARRANTIES
As an Organizer using the Platform, each Organizer agrees to assume full responsibility for all aspects of such Organizer’s events and warrants that such Organizer will:
Event Planning and Delivery.
Plan, organize, promote, and deliver events in accordance with all applicable laws, regulations, and industry standards. Obtain all necessary permits, licenses, insurance coverage, and governmental approvals required for such events. Ensure that such events comply with all local, state, federal, and international laws, including but not limited to accessibility requirements, safety regulations, tax obligations, and consumer protection laws.
Accurate Event Information.
Provide complete, accurate, and current information about events, including event descriptions, dates, times, locations, pricing, terms and conditions, and any special requirements or restrictions. Update event information promptly when changes occur and notify attendees of any material changes in accordance with applicable laws and published policies.
Content Standards and Compliance.
Ensure that all event content, marketing materials, and communications comply with our Acceptable Use & Content Policy and do not violate any third-party rights. Each Organizer specifically warrants that such Organizer’s events will not promote, facilitate, or involve hate speech, discrimination, harassment, violence, illegal activities, or content that violates intellectual property rights.
Professional Conduct.
Respond to Consumer inquiries, complaints, and refund requests in a timely, professional, and legally compliant manner. Maintain appropriate customer service standards and handle all Consumer interactions with courtesy and respect.
Payment Method Maintenance.
Maintain valid and current payment methods and banking information to receive payouts and pay applicable fees. Ensure that payment processing setup through our integrated providers remains active and compliant with their terms of service.
4. PAYMENT PROCESSING AND MARKETPLACE MODEL
Stripe Integration Requirement.
All Organizers must create and maintain an active account with Stripe, our primary payment processing provider, to sell tickets and receive payouts. Each Organizer is responsible for completing Stripe’s onboarding process, providing accurate legal and banking information, and maintaining compliance with Stripe’s Terms of Service.
Payment Flow Structure.
The Platform operates as a marketplace where all ticket sales transactions flow through Eventably’s integrated payment processing system. While each Organizer maintains their own Stripe account, all Consumer payments are processed through our Platform infrastructure, allowing us to facilitate the transaction, collect applicable fees, and remit net proceeds to Organizers.
Platform Fee Structure.
Eventably charges a platform service fee for each ticket transaction, which is automatically deducted from gross ticket sales before remittance to Organizers. The standard platform fee is One Dollar ($1.00) plus three percent (3%) of the ticket price per transaction. Platform fees may be adjusted based on Organizer transaction volume, subscription level, or pursuant to negotiated enterprise agreements. Any fee adjustments will be communicated to Organizers with reasonable advance notice.
Enterprise and Volume Pricing.
For high-volume Organizers or enterprise customers, alternative fee structures may be available. Please contact Eventably for information regarding customized pricing arrangements.
5. PAYOUT TERMS AND PROCEDURES
Default Payout Schedule.
Payouts are processed weekly with a two (2) business day rolling delay, meaning earnings become eligible for payout two business days after ticket sales are processed. This schedule may vary based on Stripe’s regional practices, risk assessments, or Organizer account status.
Payout Currency and Fees.
Payouts are issued in United States Dollars (USD). Each Organizer is responsible for any currency conversion fees, international transfer fees, or banking charges imposed by Stripe or such Organizer’s financial institution.
Automatic Fee Deduction.
All platform service fees, payment processing fees, and applicable taxes are automatically deducted from gross ticket revenue before payout remittance. Organizer payout statements will clearly itemize all deductions and provide transparent accounting of fee calculations.
Payout Holds and Restrictions.
We reserve the right to hold, delay, deny, or reverse payouts for any reason, including but not limited to suspected fraud, policy violations, legal obligations, chargeback risk analysis, Consumer disputes, or compliance requirements. In such cases, we will notify the applicable Organizer with an explanation and work to resolve issues promptly while protecting all parties’ interests.
6. REFUND POLICIES AND CONSUMER RELATIONS
Organizer Refund Responsibility.
Each Organizer is solely responsible for establishing, publishing, and enforcing such Organizer’s own refund and cancellation policies for each event. These policies must be clearly displayed during the ticket purchase process and must comply with applicable consumer protection laws in the Organizer’s jurisdiction and the jurisdictions of event attendees.
Default No-Refund Policy.
If an Organizer does not establish a specific refund policy, transactions will be considered non-refundable by default, subject to applicable consumer protection laws and mandatory refund requirements.
Refund Processing Obligations.
All refund requests must be handled directly between Organizers and Consumers. Eventably does not process refunds on behalf of Organizers and is not responsible for refund disputes, delays, or compliance with published policies. Each Organizer must process approved refunds promptly and in accordance with such Organizer’s published policies and applicable laws.
Chargeback Responsibility.
Each Organizer bears full financial responsibility for chargebacks initiated by Consumers, particularly if payouts have already been issued. Chargeback amounts may be recovered from future payouts or directly debited from the Organizer’s linked bank account. Organizers may be required to submit supporting documentation to dispute chargebacks through Stripe’s resolution process.
Consumer Communication Requirements.
Each Organizer must provide accurate contact information and maintain accessible communication channels for Consumers to request refunds, report issues, or seek assistance. Failure to respond to Consumer inquiries may result in account restrictions or termination.
7. TAX COMPLIANCE AND REPORTING
Tax Responsibility.
Each Organizer is solely responsible for determining all tax obligations applicable to such Organizer’s events and ticket sales, including but not limited to sales tax, value-added tax (“VAT”), goods and services tax (“GST”), and income tax reporting. Each Organizer must register with relevant tax authorities as required and ensure compliance with all applicable tax laws.
Tax Collection Configuration.
Stripe offers automated tax calculation and collection features that Organizers may configure through their Stripe dashboard. Each Organizer is responsible for properly configuring these settings based on such Organizer’s specific tax obligations. Eventably does not provide tax advice and disclaims responsibility for tax undercollection, misconfiguration, or non-compliance.
Additional Tax Collection.
The Platform provides functionality for collecting additional taxes or fees (such as local or municipal taxes) at the point of sale. Any additional taxes must be configured by Organizers and will be clearly displayed to Consumers during checkout.
Tax Reporting and Documentation.
Stripe handles standard tax reporting and issues forms such as 1099-K where applicable. Each Organizer is responsible for maintaining accurate records of all transactions and ensuring proper tax reporting in accordance with applicable laws.
8. ANTI-FRAUD AND CHARGEBACK MANAGEMENT
Fraud Prevention Obligations.
Each Organizer must use clear, honest, and detailed event descriptions, maintain accurate pricing and policy disclosures, and avoid misleading or deceptive marketing practices. These practices help reduce fraud risk and protect both Consumers and the Platform’s reputation.
Chargeback Liability and Recovery.
Each Organizer acknowledges that chargebacks represent a significant business risk and agrees to take reasonable steps to minimize chargeback exposure through clear communication, accurate event descriptions, and responsive customer service. When chargebacks occur, each Organizer authorizes Eventably to recover the disputed amounts through future payout deductions or direct bank account debits.
Dispute Resolution Cooperation.
Each Organizer agrees to promptly respond to fraud inquiries, chargeback investigations, and provide supporting documentation as requested by Eventably or Stripe. Failure to cooperate with investigation requests may result in account suspension or termination.
High-Risk Account Management.
Accounts with high chargeback rates, fraud indicators, or dispute volumes may be subject to enhanced monitoring, payout delays, reserve requirements, or account termination at Eventably’s sole discretion.
9. CONTENT STANDARDS AND INTELLECTUAL PROPERTY
Content Responsibility.
Each Organizer is solely responsible for all content associated with such Organizer’s events, including descriptions, images, marketing materials, and communications. Each Organizer warrants that all content is accurate, lawful, and does not infringe upon any third-party rights, including intellectual property, privacy, or publicity rights.
Prohibited Content and Events.
No Organizer may use the Platform to promote, organize, or facilitate events that involve or promote illegal activities, hate speech, discrimination, harassment, violence, adult content, or content that violates intellectual property rights. Events that promote discrimination based on race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability, or other protected characteristics are strictly prohibited.
Intellectual Property Compliance.
Each Organizer warrants that such Organizer has all necessary rights to use any copyrighted materials, trademarks, images, music, or other intellectual property in connection with such Organizer’s events. Each Organizer agrees to indemnify Eventably against any claims of intellectual property infringement arising from such Organizer’s event content or activities.
Content Removal and Enforcement.
Eventably reserves the right to remove event listings, content, or suspend accounts that violate these content standards without prior notice. We may also report violations to appropriate authorities when required by law or when events pose public safety risks.
10. BUSINESS CONTINUITY AND FORCE MAJEURE
Service Availability.
While Eventably strives to maintain reliable Platform access, we do not guarantee continuous, uninterrupted, or error-free operation. The Platform may be temporarily unavailable due to maintenance, updates, technical difficulties, or circumstances beyond our reasonable control.
Force Majeure Events.
Neither party shall be liable for delays or failures in performance resulting from events beyond reasonable control, including natural disasters, war, terrorism, pandemics, government actions, power outages, internet service interruptions, or acts of God. However, Each Organizer remains responsible for managing such Organizer’s own force majeure policies and Consumer communications regarding event cancellations or changes.
Event Cancellation Responsibilities.
Event-specific cancellations, postponements, or modifications are each Organizer’s sole responsibility. Each Organizer must define and disclose clear policies regarding such situations and communicate promptly with Consumers when changes occur. Eventably is not liable for event cancellations or failures to deliver promised event experiences.
Data Protection and Backup.
Eventably maintains reasonable data protection measures and backup systems to preserve Platform functionality and data integrity. Each Organizer is responsible for maintaining such Organizer’s own backup copies of critical event information and Consumer data.
11. ACCOUNT TERMINATION AND SUSPENSION
Termination Rights.
Eventably may suspend or terminate any Organizer’s account without notice for violations of this Agreement, fraudulent or illegal activity, failure to fulfill Consumer obligations, repeated policy violations, or conduct that damages Eventably’s reputation or business interests.
Termination Consequences.
Upon termination, the applicable Organizer’s access to the Platform will cease immediately, but obligations for active events, pending payouts, outstanding fees, and indemnification duties will survive termination. Termination does not automatically cancel scheduled events or resolve Consumer obligations.
Voluntary Account Closure.
Any Organizer may terminate such Organizer’s account at any time through the account settings. Voluntary termination does not automatically cancel active events or pending transactions, which remain subject to applicable terms and the Organizer’s ongoing obligations to Consumers.
Post-Termination Obligations.
Following termination, each Organizer remains responsible for fulfilling all Consumer obligations, processing approved refunds, responding to inquiries, and complying with applicable laws. Eventably may retain Organizer account information as necessary for legal compliance, dispute resolution, and business record-keeping.
12. LIMITATION OF LIABILITY AND DISCLAIMERS
Platform Provided “As Is.”
The Platform is provided on an “as is” and “as available” basis without warranties of any kind. Eventably disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
No Event Success Guarantees.
Eventably makes no representations or warranties regarding the success, attendance, profitability, or quality of any Organizer’s events. Event outcomes depend on numerous factors beyond our control, and each Organizer assumes all risks associated with event organization and promotion.
Limitation of Damages.
To the maximum extent permitted by law, Eventably’s total liability for all claims arising from this Agreement shall not exceed the amount of platform fees paid by the applicable Organizer to Eventably in the twelve (12) months preceding the claim. In no event shall Eventably be liable for indirect, incidental, special, consequential, or punitive damages.
Third-Party Service Limitations.
Eventably is not responsible for the performance, availability, or security of third-party services including Stripe, payment processors, email providers, or other integrated services. Organizer use of such services is subject to their respective terms and conditions.
13. INDEMNIFICATION OBLIGATIONS
Each Organizer agrees to defend, indemnify, and hold harmless Eventably, its officers, directors, employees, agents, and affiliates from and against all claims, damages, obligations, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from or related to:
Such Organizer’s organization, promotion, or delivery of events through the Platform. Such Organizer’s violation of this Agreement, applicable laws, or third-party rights. Any content such Organizer posts, uploads, or transmits through the Platform. Consumer claims related to such Organizer’s events, refund policies, or business practices. Intellectual property infringement claims arising from such Organizer’s event content or activities. Such Organizer’s failure to comply with tax obligations, regulatory requirements, or consumer protection laws.
This indemnification obligation survives termination of this Agreement and continues indefinitely for claims arising during the term of Platform usage.
14. GOVERNING LAW AND DISPUTE RESOLUTION
This Agreement shall be governed by the laws of the State of Maryland, United States, without regard to conflict of laws principles. Any disputes arising under this Agreement shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted by a single arbitrator in Anne Arundel County, Maryland.
Each Organizer waives any right to participate in class action lawsuits or class-wide arbitration proceedings. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
15. MODIFICATIONS AND ADDITIONAL TERMS
Eventably may modify this Agreement at any time by posting updated terms on the Platform. Material changes will be communicated with reasonable advance notice. Any Organizer’s continued use of the Platform after such changes constitutes acceptance of the modified Agreement.
For enterprise customers or high-volume Organizers, additional terms may apply as set forth in separate written agreements. Such additional terms supplement but do not replace this Agreement unless explicitly stated otherwise.
16. CONTACT INFORMATION
Questions or concerns regarding this Agreement should be directed to:
Eventably, LLC
3601 Patuxent River Road
Davidsonville, MD 21035, USA
Email: talktous@eventably.com
Phone: +1 443-333-1255
Note: This Agreement forms part of Eventably’s comprehensive legal framework and is supplemented by our Terms of Use, Privacy & Data Protection Policy, and Acceptable Use & Content Policy.
Last Updated: June 24, 2025