1. OUR COMMITMENT TO ACCESSIBILITY
Eventably, LLC (“Eventably,” “we,” “our,” or “us”) is fundamentally committed to ensuring that our platform, services, and the events facilitated through our technology are accessible to all individuals, including those with disabilities. Accessibility is not merely a compliance requirement for us—it is a core value that drives our mission to create inclusive event experiences and remove barriers that have historically prevented full participation in social, professional, and educational gatherings.
We believe that accessibility benefits everyone and that truly inclusive design creates better experiences for all users. Our commitment extends beyond technical compliance to encompass a comprehensive approach that considers the diverse needs, preferences, and abilities of our entire user community. This includes event organizers seeking to create inclusive events and attendees who have been underserved by existing event management platforms.
2. ACCESSIBILITY STANDARDS AND COMPLIANCE
Web Content Accessibility Guidelines (“WCAG”) Compliance.
Eventably strives to conform to the WCAG 2.2 Level AA standards published by the World Wide Web Consortium (“W3C”). These internationally recognized guidelines provide a comprehensive framework for making web content accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Americans with Disabilities Act (“ADA”) Compliance.
Our platform is designed to comply with the ADA and Section 508 of the Rehabilitation Act, ensuring that our services are accessible to individuals with disabilities in accordance with United States federal accessibility requirements.
International Accessibility Standards.
We also strive to meet accessibility standards in other jurisdictions where our users are located, including the European Accessibility Act, EN 301 549 standards, and other relevant international accessibility frameworks. This global approach reflects our commitment to serving users worldwide with consistent accessibility standards.
Ongoing Compliance Monitoring.
We regularly audit our platform for accessibility compliance using both automated testing tools and manual evaluation by accessibility experts. These assessments help us identify and address potential barriers while continuously improving our accessibility implementation.
3. PLATFORM ACCESSIBILITY FEATURES
Keyboard Navigation.
Our platform is fully navigable using only a keyboard, ensuring that users who cannot use a mouse or other pointing device can access all functionality. This includes logical tab order, visible focus indicators, keyboard shortcuts for common actions, and alternative input methods for complex interactions.
Screen Reader Compatibility.
Eventably is designed to work seamlessly with popular screen reading software including JAWS, NVDA, VoiceOver, and TalkBack. We implement proper semantic markup, descriptive headings, alternative text for images, and clear labeling for form elements to ensure screen readers can accurately convey information to users.
Visual Design and Contrast.
Our platform maintains sufficient color contrast ratios to meet WCAG standards, ensuring text and interactive elements are visible to users with low vision or color vision differences. We avoid relying solely on color to convey important information and provide alternative indicators for status, errors, and required fields.
Responsive and Scalable Design.
The platform supports text scaling up to 200% without loss of functionality or content, accommodating users who need larger text for readability. Our responsive design ensures accessibility across desktop computers, tablets, and mobile devices with consistent functionality regardless of screen size.
Alternative Text and Media.
All images include descriptive alternative text that conveys the same information as the visual content. For complex images such as charts or infographics, we provide detailed descriptions. Video content includes captions and transcripts when applicable, and audio content provides text alternatives.
Clear Navigation and Information Architecture.
We maintain consistent navigation patterns, descriptive page titles, clear headings that reflect content hierarchy, and logical information organization to help all users understand and navigate our platform effectively.
4. EVENT ORGANIZER ACCESSIBILITY TOOLS
Accessibility Information Fields.
Our platform provides comprehensive tools for event organizers to communicate accessibility information to potential attendees, including venue accessibility features, available accommodations, accessible transportation options, dietary accommodation capabilities, and contact information for accessibility requests.
Accommodation Request Management.
Event organizers can collect and manage accommodation requests through our platform, including fields for specific disability-related needs, communication preferences for follow-up, and tracking systems to ensure requests are addressed appropriately.
Accessible Event Marketing.
We provide guidance and tools to help organizers create accessible event marketing materials, including templates that incorporate accessibility best practices, guidance on inclusive language and imagery, and recommendations for reaching diverse audiences including the disability community.
Venue Accessibility Assessment.
Our platform includes resources to help organizers evaluate and communicate venue accessibility, including checklists for common accessibility features, guidance on accessibility compliance requirements, and tools for documenting and sharing accessibility information with attendees.
5. ATTENDEE ACCESSIBILITY SUPPORT
Accessible Ticket Purchasing.
The ticket purchasing process is designed to be fully accessible, with clear pricing information, accessible payment forms, multiple payment options, and confirmation processes that work with assistive technologies. We eliminate common barriers that have historically prevented people with disabilities from purchasing event tickets independently.
Communication Preferences.
Attendees can specify their preferred communication methods and formats, including large print materials, electronic formats compatible with screen readers, alternative communication methods for customer support, and preferences for receiving event updates and information.
Accommodation Coordination.
We facilitate communication between attendees and event organizers regarding accessibility accommodations, including standardized accommodation request forms, follow-up tracking to ensure requests are addressed, and resources for attendees who need assistance advocating for their accommodation needs.
Assistive Technology Compatibility.
Our platform is tested with a variety of assistive technologies to ensure compatibility with the tools our users rely on, including screen readers, voice recognition software, switch navigation devices, and alternative keyboard and pointing devices.
6. CONTINUOUS IMPROVEMENT AND FEEDBACK
User-Centered Design Process.
We actively include people with disabilities in our design and development process through user testing, feedback sessions, accessibility consultations, and ongoing engagement with the disability community to ensure our solutions meet real user needs.
Regular Accessibility Audits.
We conduct comprehensive accessibility audits at regular intervals, including automated testing using industry-standard tools, manual testing by accessibility experts, user testing with people who have disabilities, and compliance reviews against current accessibility standards.
Feedback Integration.
User feedback is essential to our accessibility improvement process. We actively solicit feedback about accessibility barriers, regularly review and respond to accessibility-related support requests, implement user-suggested improvements when feasible, and maintain open communication channels for ongoing accessibility concerns.
Staff Training and Awareness.
Our entire team receives training on accessibility principles, inclusive design practices, disability awareness and etiquette, and the specific accessibility features of our platform. This ensures that accessibility considerations are integrated into all aspects of our business operations.
7. THIRD-PARTY INTEGRATIONS AND ACCESSIBILITY
Vendor Accessibility Requirements.
We carefully evaluate the accessibility of third-party services and integrations used in our platform, including payment processors, email services, analytics tools, and other integrated technologies. We prioritize vendors who demonstrate strong accessibility commitments and provide accessible alternatives when primary vendors have limitations.
Payment Processing Accessibility.
Our payment processing integration with Stripe and other providers is designed to maintain accessibility throughout the transaction process, ensuring that payment forms, error handling, and confirmation processes remain accessible to users with disabilities.
External Link Management.
When linking to external websites or resources, we provide information about the accessibility status of those sites when known and offer alternative resources when external sites are not accessible.
8. REPORTING ACCESSIBILITY ISSUES
Accessibility Feedback Channels.
We encourage users to report accessibility barriers or suggest improvements through multiple channels including our dedicated accessibility email address, accessibility feedback forms on our platform, our general customer support channels, and direct communication with our accessibility team.
Response and Resolution Process.
When accessibility issues are reported, we acknowledge receipt within one business day, conduct investigation and assessment of reported barriers, provide interim solutions when immediate fixes are not possible, implement permanent solutions according to priority and complexity, and follow up with users who reported issues to confirm resolution.
9. ACCESSIBILITY RESOURCES AND EDUCATION
User Resources.
We provide comprehensive resources to help users maximize the accessibility features of our platform, including tutorials on using accessibility features, guides for requesting accommodations, information about compatible assistive technologies, and best practices for inclusive event planning.
Organizer Education.
We offer educational resources and support to help event organizers create more accessible and inclusive events, including accessibility compliance guidance, inclusive design principles, accommodation planning resources, and connections to accessibility consultants and experts.
10. LEGAL COMPLIANCE AND STANDARDS
Regulatory Compliance.
Our accessibility efforts are designed to meet or exceed applicable legal requirements including the ADA, Section 508 of the Rehabilitation Act, state and local accessibility laws, and international accessibility regulations in jurisdictions where we operate.
Industry Best Practices.
We stay current with evolving accessibility best practices, emerging technologies and standards, user needs research and advocacy, and innovations in inclusive design to ensure our platform remains at the forefront of accessible event management technology.
Documentation and Accountability.
We maintain comprehensive documentation of our accessibility efforts, including compliance assessments, user feedback and responses, improvement plans and timelines, and training records to demonstrate our ongoing commitment to accessibility.
11. FUTURE ACCESSIBILITY COMMITMENTS
Technology Evolution.
As new technologies emerge, we commit to evaluating their accessibility implications and ensuring that platform updates and new features maintain or improve accessibility. This includes emerging assistive technologies, new web standards and guidelines, innovative interaction methods, and evolving user needs and preferences.
Expanded Accessibility Features.
We continuously work to expand our accessibility features based on user feedback, technological capabilities, regulatory developments, and best practice evolution. Future enhancements may include additional assistive technology integrations, expanded accommodation management tools, enhanced accessibility communication features, and new resources for event accessibility planning.
Partnership and Collaboration.
We actively seek partnerships with disability organizations, accessibility experts, assistive technology developers, and inclusive design advocates to enhance our accessibility offerings and contribute to broader accessibility advancement in the event management industry.
12. CONTACT INFORMATION
For accessibility-related questions, feedback, or to report accessibility barriers, please contact us:
Eventably, LLC
3601 Patuxent River Road
Davidsonville, MD 21035, USA
Accessibility Support:
Email: talktous@eventably.com
Subject Line: “Accessibility Inquiry”
Alternative Formats:
This accessibility statement is available in alternative formats upon request, including large print, electronic text compatible with screen readers, and other formats as needed.
Note:
This Accessibility Statement reflects our ongoing commitment to accessibility and inclusion. We recognize that accessibility is an ongoing journey rather than a destination, and we are committed to continuous improvement based on user feedback, technological advances, and evolving best practices.
Last Updated:
June 24, 2025